DELIVERY

The shipment is made in plastic packaging for the textile and cardboard for the caps. The delivery time from receipt of your payment is 24 hours to which it is necessary to add the delays of routing by the carrier. (48H - 72H on average in Metropolitan France).

COLISSIMO

Free shipping from 150 € of purchase in Europe and Outside the European Union


Delivery in 48 / 72h by Colissimo La Poste, parcel delivered against signature at your home, in case of absence a notice of passage will be deposited in a mailbox, in order to withdraw the parcel in the office of Post nearest to at your house.

Delivery in 3/4 working days in Europe

Delivery in 6/10 working days abroad

For shipments outside the European Union, any taxes (local, customs or import VAT) may be invoiced at the arrival of the parcel at destination and will remain the responsibility of the consignee.

DHL

Free shipping from 250 € of purchase in Europe and Outside the European Union

DHL Express Express Delivery for all orders placed before 10am. Attention all orders placed Friday after 10 am will only be processed from Monday by DHL.

Parcels delivered against signature in your home, in case of absence a notice of passage will be deposited in box of letters, in order to withdraw the parcel in a point relay nearest to you. Please note that all orders placed on Friday will only be processed on Monday by DHL.

Delivery in 1 working day in Europe

Delivery in 2/3 working days Outside the European Union

The products are systematically sent to the address of the Purchaser, informed during the ordering process.

The cost of postage is inclusive of VAT.

For shipments outside the European Union, any taxes (local, customs or import VAT) may be invoiced at the arrival of the parcel at destination and will remain the responsibility of the consignee.





RETURN

FOR EXCHANGE - EQUITY OR REFUND

The return shipping costs are at your charge

Please observe the following conditions:

Items must be new and unused, otherwise they will not be accepted and will be returned to you.

In addition, thank you to indicate on a sheet your name, first name and order number as well as your instructions (exchange, credit, refund).

In order to improve our services, we invite you to communicate the reasons for your return.

RETURN ADDRESS

REAL N SWAG / SENTOW

14 rue du Coq  Français

4 eme etage

59100 Roubaix

France

Once received, your package will be processed within 5 working days, a confirmation email will be sent to you.

IMPORTANT: in case of return, we invite you to ask for proof of shipping with the tracking number of the shipment of your parcel return. It remains under your responsibility until it arrives in our warehouse. In case of loss, we can not be held responsible.

* In the event of an error on our part, the costs of return and reshipment remain at our charge. However, in case of error on the part of the customer (problem of size, colors for example).


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